Refund Policy

Our product exchange policy aims to provide customers with complete security regarding products purchased in our store.
All our products are guaranteed against manufacturing defects.
We also exchange products that are different from what you ordered.
If you receive a product with a manufacturing defect or different from what you ordered, follow these steps to exchange it:
If the 14-day return period has passed and the product has a defect or fault, please contact us with your zip code, order number, the product to be returned, and the defect.
Once we receive the email, we will forward your request to our quality department for review. Authorization from our quality department will be required for a possible exchange. Once the review is completed, we will contact you with our opinion and whether the exchange will be processed.
The deadline for requesting an exchange for this reason is 14 days after receiving the product.
Please note: we will not issue exchanges or refunds after this period. Your complaint will be reviewed within a maximum of 7 business days. If the problem is confirmed, we will contact you via email. You can choose one of the following options:
Receive a refund of the amount paid;
Receive a new product identical to the one you ordered;
Receive a product of similar value;
Receive a coupon for the value of the product to use on future purchases.

According to European Directives, requests to cancel online purchases must be made within 14 calendar days of the date of receipt.
For credit card refunds, our finance department has a maximum period of 7 business days to process the refund with the credit card company. The time limit for the balance to be returned to your credit card is up to 120 days, depending on the card company and the date of your statement.
If a refund is necessary, it will be made to your checking account within a maximum of 10 business days after the quality review and can only be made to an account with the same postal code as the one used on our website.
Products returned without prior notice, after the deadline, with missing or different items, or without a label or invoice will be returned to the customer.
The same applies to exchanges rejected after our quality department has reviewed the products. 

Note: Outliers is not responsible for shipping costs for returns followed by refunds, chargebacks, or exchanges for other products; these costs are the customer's responsibility.