Outliers Founding Member Edition

What's Included in Your Package:

Two Outliers- Poedagar One Founding Member timepieces

• The Outlier's Morning Blueprint (32-page PDF guide)

• Premium gift packaging suitable for giving

• Lifetime warranty documentation for both watches

• Founding Member certificate with your unique number (out of 500)

Techniques Techniques:

Case: 40mm diameter, 10mm thickness, brushed stainless steel

Movement: Japanese quartz (accurate to +/- 15 seconds per month)

Crystal: Scratch-resistant mineral glass

Water resistance: 30 meters (suitable for daily use, not swimming)

Strap: Stainless steel with stainless steel gum, 20mm lug width

Weight: 130g including strap

Quality Standards:

Each timepiece undergoes 48-hour accuracy testing before packaging. Our Japanese movement supplier maintains ISO 9001 certification.

Why Two Watches:

One for daily wear, one for special occasions. Or keep one and gift the other to someone who shares your outlier mindset. The choice is yours - both carry lifetime warranties.

• Standard Delivery: 7-12 business days to all UK addresses

• Express Delivery: 3-5 days (available at checkout for £9.99)

• Orders placed before 2:00 PM are dispatched same day

• Weekend orders are processed Monday morning.

• All packages require signature upon delivery

Processing Time:

• Order confirmation: Immediate via email

• Order processing: Within 24 hours on business days

• Dispatch Notice: Sent with Royal Mail tracking number

• Business days: Monday-Friday (excluding UK bank holidays)

Packaging:

• Discreet, unmarked outer packaging for security

• Premium inner presentation box suitable for gifting

• Protective cushioning to prevent damage during transit

• Eco-friendly materials where possible

Tracking & Updates:

• Royal Mail tracking provided for all orders

• SMS notifications available (opt-in at checkout)

• Real-time tracking via Royal Mail website

• Estimated delivery windows updated automatically

Delivery Issues:

• Failed delivery attempts: Package held at local warehouse for 7 days

• Address Corrections: Please contact us within 2 hours of order placement.

• Missing Packages: Full investigation initiated within 24 hours

• Damaged packages: Replacement dispatched immediately upon confirmation

90-Day Return Policy:

• Return window: 90 days from delivery date

• Condition required: Unworn with all original packaging and tags

• Processing time: 3-5 business days after we receive your return

• Refund method: Original payment method only

What Can Be Returned:

• Unworn watches in original condition

• Gift packaging must be included if originally provided

• All accessories and documentation must be included

Return Process:

1. Contact customer service within 60 days via email
2. Receive return authorization number and instructions
3. Package items securely with all original contents
4. Use provided return label or arrange your own shipping
5. Tracking confirmation recommended for your protection

Lifetime Warranty Coverage:

• Manufacturing defects in movement, case, or hands

• Water damage due to seal failure (within stated resistance)

• Crown malfunction affecting time-setting ability

• Crystal defects affecting visibility

• Both watches covered equally under same terms

Warranty Exclusions:

• Damage from drops, impacts, or accidents

• Water damage from exceeding stated resistance limits

• Scratches from daily use (considered normal wear)

• Damage from unauthorized repairs or modifications

Warranty Claims:

• Contact customer service with photos of the issue

• Provide order number and approximate purchase date

• Ship watch to our service center (we cover shipping costs)

• Repair or replace within 14 business days

• Return shipping included for warranty repairs

Non-Returnable Items:

• Items worn beyond the initial try-on

• Items damaged due to misuse or negligence

Refund Timeline:

• Return received and inspected: 2 business days

• Refund Processing: 3-5 business days

• Bank/Card Processing: 5-10 business days (varies by bank)

• Total Expected Time: 10-17 Business Days Return Shipping

Customer Service Contact:

• Email: returns@outliers.com (response within 24 hours)

• Include order number, photos if applicable, and detailed description

• Phone support not available (email ensures proper documentation)

• Hours of Service: Monday, 9 AM - 5 PM GMT

Important Notes:

• Return authorization required before shipping anything back

• Unauthorized returns may be rejected or incur additional fees

• Founding Member status cannot be transferred if returning

• Warranty begins from original purchase date, not replacement date